FAQ's

Orders usually ship within 2–4 business days. The exact delivery time depends on your location and the shipping carrier. Once shipped, you can track your order using the tracking number provided.

Orders are typically shipped within 2–4 business days. Delivery time varies by destination and carrier. You can check real-time logistics information using your tracking number.

Orders are shipped within 2–4 business days. Once shipped, a tracking number will be generated. You can check shipping status using your order number and tracking information.

1.Face-to-face Translation / Cross-app Translation / Real-Time Translation / Text Translation / Meeting Notes / Mind Map

Supports 143 languages, including main languages and regional variants.

Main languages:

Simplified Chinese, Traditional Chinese, Traditional Cantonese, English, Japanese, Korean, German, French, Russian, Spanish, Italian, Portuguese, Dutch, Polish, Danish, Finnish, Swedish, Norwegian Bokmål, Icelandic, Irish, Welsh, Greek, Turkish, Arabic, Persian, Hebrew, Hindi, Indonesian, Malay, Thai, Vietnamese, Filipino, Albanian, Amharic, Azerbaijani, Estonian, Bulgarian, Bosnian, Basque, Georgian, Khmer, Kazakh, Czech, Catalan, Galician, Croatian, Kannada, Romanian, Lao, Lithuanian, Latvian, Mongolian, Bengali, Macedonian, Malayalam, Marathi, Maltese, Burmese, Afrikaans, Nepali, Punjabi, Pashto, Serbian, Sinhala, Swahili, Slovak, Slovenian, Somali, Tamil, Telugu, Ukrainian, Uzbek, Hungarian, Armenian, Zulu.

Regional variants:

Arabic (UAE, Bahrain, Egypt, Israel, Iraq, Jordan, Kuwait, Lebanon, Libya, Morocco, Mauritania, Oman, Palestine, Qatar, Saudi Arabia, Syria, Tunisia, Yemen), German (Austria, Switzerland), French (Belgium, Canada, Switzerland), Dutch (Belgium), Bengali (India), Swahili (Tanzania), Tamil (Sri Lanka, Singapore, India), Italian (Switzerland), Spanish (Argentina, Bolivia, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Guatemala, Honduras, Mexico, Nicaragua, Panama, Peru, Puerto Rico, Paraguay, Uruguay, US, Venezuela), English (Australia, Canada, Ghana, Hong Kong, Ireland, India, Kenya, Nigeria, New Zealand, Philippines, Pakistan, Singapore, Tanzania, UK, South Africa).

2. Call Translation

Supports 142 languages, covering most major languages and regional variants, including Simplified Chinese, Traditional Chinese, Traditional Cantonese, English, Japanese, Korean, German, French, Russian, Spanish, Italian, Portuguese, Dutch, Arabic, Thai, Vietnamese, Indonesian, Filipino, and regional variants of English, Spanish, Arabic, French, German, Portuguese, and more.

3. Photo Translation

Supports 101 languages.

Albanian, Irish, Azerbaijani, Estonian, Arabic, Icelandic, Polish, Belarusian, Bulgarian, Bosnian, Basque, Persian, German, Danish, Russian, Filipino, French, Frisian, Khmer, Gujarati, Georgian, Hausa, Haitian Creole, Korean, Kazakh, Catalan, Czech, Galician, Corsican, Croatian, Kyrgyz, Kurdish, Kannada, Romanian, Latvian, Lithuanian, Lao, Luxembourgish, Latin, Burmese, Bengali, Malayalam, Macedonian, Maori, Malagasy, Malay, Marathi, Mongolian, Maltese, Zulu, Norwegian, Nepali, Afrikaans, Pashto, Portuguese, Punjabi, Chichewa, Japanese, Swedish, Sinhala, Cebuano, Swahili, Sesotho, Scottish Gaelic, Serbian Cyrillic, Esperanto, Somali, Samoan, Serbian Latin, Slovak, Slovenian, Tajik, Telugu, Tamil, Thai, Turkish, Uzbek, Urdu, Ukrainian, Welsh, Shona, Spanish, Sundanese, Greek, Hawaiian, Hebrew, Hungarian, Sindhi, Hindi, Indonesian, Italian, Igbo, Vietnamese, English, Armenian, Yiddish, Yoruba, Cantonese, Javanese, Simplified Chinese, Traditional Chinese.

4. Offline Translation

Supports 11 languages.

Simplified Chinese, English, Japanese, German, Spanish, French, Russian, Arabic, Indonesian, Thai, Vietnamese.

5. Voice Cloning

Supports 40 languages.

Chinese, Cantonese, English, Spanish, French, Russian, German, Portuguese, Arabic, Italian, Japanese, Korean, Indonesian, Vietnamese, Turkish, Dutch, Ukrainian, Thai, Polish, Romanian, Greek, Czech, Finnish, Hindi, Bulgarian, Danish, Hebrew, Malay, Persian, Slovak, Swedish, Croatian, Filipino, Hungarian, Norwegian, Slovenian, Catalan, Nynorsk, Tamil, Afrikaans.

Yes. Each translation mode comes with dedicated video tutorials available in the app under “My Account” → “Support & Services” → “Video Tutorials”, or via the QR code in the manual.

To switch devices, simply change the email linked to your account. Path: “My Account” → “Settings” → “Account & Security” → “Change Email”.

Yes, offline translation is available as a standalone feature. Other functions require an internet connection. Please download the required offline language packs in the app before using offline mode.

Compared to T9, the T10 features a more durable metal body, a universal USB-C charging port, and enhanced AI capabilities in the app, such as AI summaries and AI mind maps.

The device includes free basic features. Advanced AI features are available as optional paid services. Pricing depends on individual usage and subscription plans shown in the app.

The device works together with the mobile app and requires an internet connection for most features. Basic functions are free after purchase, while advanced features may require a subscription based on your needs.

Yes. The device supports both iPhone and iPad. For the best experience, we recommend using it with an iPhone.

In normal noisy environments, the device can still maintain good recognition and translation accuracy. However, in environments with heavy human noise, accuracy may decrease. We recommend using it in quieter settings whenever possible.

The device does not need to be powered off manually. It will automatically enter sleep mode after being idle for the preset duration.

Yes, the device supports both iOS and Android. However, it can only be connected to one device at a time.

Yes. You can translate audio from online meetings by enabling the relevant translation feature in the app and placing your phone close to the computer’s speaker.

No. Once logged in, your account will remain signed in. If the same account is logged in on another device, the previous device will be logged out automatically. One account can only be used on one device at a time.

Use this text to answer questions in as much detail as possible for your customers.

Strong regional accents can affect speech recognition accuracy, which may result in less accurate translations. For best results, please use clear and standard pronunciation.

Each feature includes step-by-step video tutorials. You can find them in the app under “My Account” → “Support & Services” → “Video Tutorials”, or by scanning the QR code in the user manual.

Yes. You can change the email address linked to your account. Go to “My Account” → “Settings” → “Account & Security” → “Change Email” before handing the device to another user.

Your data is securely stored under your personal account and will remain available unless you choose to delete it. Warranty details are provided in accordance with local regulations.